Refund policy

At BabyCush, customer satisfaction is important to us. We want you to feel confident when purchasing our baby knee pads and crawling accessories. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, and order issues.

30-Day Return Policy

We offer free returns within 30 days of delivery.

To request a return, please contact us at support@babycush.rest within 30 days from the date your order was delivered.

To help us process your request efficiently, please provide:

Your full name
Your order number
The item you wish to return
The reason for your return
Photographs where relevant, particularly for damaged, defective, or incorrect products

Please do not send a return without first contacting our customer support team.

Return Eligibility

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, returned products should be in substantially the same condition in which they were received.

Items should be returned with any original accessories, components, and packaging reasonably available.

We reserve the right to review returned items before approving a refund where permitted by applicable law.

Free Returns

Eligible returns made under our 30-day policy are free of charge.

After your return request has been approved, our customer support team will provide the applicable return instructions. Please follow these instructions carefully to ensure that your return can be identified and processed correctly.

Do not return products to an address other than the return address provided by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged or defective, or if you receive an incorrect item, contact support@babycush.rest as soon as reasonably possible.

Please include your order number and clear photographs showing the issue. Once the claim has been reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we process approved refunds as promptly as reasonably possible, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@babycush.rest.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible. In such circumstances, you may request a return after delivery in accordance with this policy.

Lost or Missing Orders

If your tracking information indicates that an order has been delivered but you cannot locate it, please check with household members, neighbors where appropriate, and the delivery carrier.

You may also contact us for assistance. We will review available shipment information and help determine the appropriate next steps.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies available to you under applicable consumer protection laws.